Orders & Shipping

Simply visit our online store, add the items you want to order from our website to your shopping cart, and click on the shopping cart icon to check out. If you need any assistance with this process please contact us.

Yes. At checkout choose drop-off under delivery options. After your order has been placed, we will prepare it and let you know when it is ready for delivery.

No. Unfortunately at this time we do not ship products internationally.

We work hard to keep an accurate record of our inventory on our website to reflect current availability, but occasionally mistakes do happen. If some of the items in your order are listed as available but are actually temporarily out of stock, we will ship the in-stock items and notify you of any parts of your order that cannot be fulfilled.

Currently, we do not offer back orders for items that are not available at the time your order is placed.

We are required by law to collect sales tax on orders being shipped to Utah. If your order is being shipped to any other destination in the US, sales tax charges are based upon the state where your order is being shipped (some states require us to collect sales tax, others do not). All applicable state and local sales taxes will be calculated during the checkout process.

We cannot make order changes or cancel your order once it has been processed or shipped. If you would like to purchase different or additional products, you will need to place another order. If you need to make changes to your billing, delivery, or email address after an order has been placed, please contact us immediately and we will try to assist you in correcting the information before the order is processed.

We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as Venmo/PayPal, Apple Pay, and Google Pay.

Yes. We use the industry-standard SSL (Secure Sockets Layer) encryption to ensure that your online transaction and credit card information are safe. We do not save any credit card information in our system.

We ship all orders via USPS Priority Mail or UPS Ground using the least amount of packaging materials possible. All of the packaging materials we do use are reusable, recyclable, or biodegradable.

Orders are generally packed and shipped within 2 to 3 days from the receipt of payment. All US orders ship with USPS Priority Mail or UPS Ground which takes approximately 3 to 4 business days to arrive once shipped. When you receive it depends on your distance from Utah. Packages may also take longer to arrive around the holidays. Typically, you will receive your order within 5 to 7 business days from the receipt of payment.

When you place an order from our online store, you’ll receive an email confirmation that your order has been received and is being processed, as well as an additional email once it has shipped with tracking information to see where your package is and when it will arrive.

We strongly encourage you to double check that the shipping address that you provide us with at the time of your order is correct to prevent order delays and lost packages. If you place an order with us and accidentally enter the incorrect shipping address at checkout, or have moved to a new location and forget to update your details, please contact us immediately and we will do our best to update your shipping details before sending out the package.

Unfortunately, once your order has been processed and the parcel has been shipped to the address you specified, we can no longer accept responsibility for the package. However, if the shipment is returned to sender, once we receive it, we can certainly issue you a refund (less the original cost of the shipping), or re-ship it to you at the retail shipping cost.

If you have not received your package in the time frame you expected it to arrive and cannot locate it via the tracking information provided by email when it shipped, please do not hesitate to contact us. We are happy to help!

We try our best to pack items carefully so that they are protected during the shipping process. However, once they leave our office, it is hard to know how carefully they are handled. If you have received a package or item that has been damaged during shipment, please contact us by email as soon as possible for a replacement.

Your request for replacement must be submitted within 7 days of receiving the item and will require pictures of the damage to the package and/or items so we can report it to the shipper for a refund. Once we verify the damage, we will ship you replacements for the damaged items at no cost to you.

If you received the wrong item in your shipment, we apologize for the mistake, and we'd be happy to send you the right one. Please send us an email with a photo of the wrong item (or items) we sent and we will get to work on sending you the correct items(s) right away. If you receive an item you did not order, enjoy it or share it with someone else!

Although we check and double-check orders prior to shipping them out, mistakes do happen. If an item is missing, please let us know. We can ship it out to you, issue a refund, or include it in your next order.

We ship all orders via USPS Priority Mail or UPS Ground. Your actual shipping costs will be calculated online, during checkout and are based on the amount of your order.

• Orders $10.00 and under ship for $5.00
• Orders $10.01 to $74.99 ship for $10.00
• Orders $75.00 and over ship for free

Yes. We currently offer free USPS Priority Mail or UPS Ground shipping within the US on orders over $75.