Appointment Information
How far in advance can I book an appointment?
Appointments must be made at least 3 days in advance of the start of service and can't be scheduled further out than 45 days. All appointments are onsite at the client's location and scheduled for the duration of the selected service.
Do you accept last minute appointments?
We usually require appointments to be made at least 3 days in advance of the start of service. However, if availability allows, we will be glad to accept last-minute bookings. Please note there will be an additional $5 per appointment or hour surcharge. Please contact us directly if you’d like to schedule a last minute appointment.
Do you require a meet and greet for all new/prospective clients and their pets?
Yes, we require a complimentary meet and greet for all new/prospective clients and their pets. During this short, initial consultation, we will introduce ourselves, spend some time with you and your pet(s), find out any relevant information about your home and pet care routine, and answer any questions about our services that you may have.
Do you accept after hour and weekend appointments?
Our regular service hours are 7 AM to 5 PM Monday through Friday (except holidays). We may be able to accommodate early morning, late night, and weekend appointments, please call us for availability. Appointments outside of our regular hours may be subject to an additional $10 per appointment or per hour surcharge. Half-day, full-day, and overnight stays are excluded from the after hour and weekend surcharge policy.
Do you accept appointments on holidays?
Appointments on major U.S. holidays (Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Presidents Weekend, Memorial Day Weekend, Fourth of July, and Labor Day Weekend) are generally not accepted; please contact us for availability and pricing.
What forms of payment do you take?
Moab Paws Pet Care accepts cash, Apple Pay, Google Pay, PayPal/Venmo, and all major credit cards through our secure website.
What is your cancellation policy?
Cancellation requests can be made via our website or by phone. Cancellations for all services must be made 24 hours in advance of the start of service or a $25 cancellation fee will apply.
For the health and safety of our pet-sitters, please inform us if you are experiencing any symptoms of COVID-19. Cancellation fees will NOT be charged for any appointments that need to be cancelled due to COVID symptoms. Thank you for your cooperation.
Service Information
What is your service area?
Our service area includes Moab, Spanish Valley, Castle Valley, and the surrounding locales. To cover our fuel costs and drive time, appointments 10 miles beyond downtown Moab (including Castle Valley and Pack Creek) may be subject to an additional $10 surcharge.
What are your vaccine requirements for pets?
Before taking care of your pet(s), we require proof of current vaccinations (including rabies). These can be obtained by contacting your veterinarian.
Are you licensed and insured to provide the pet care services you offer?
Yes! We are licensed by the State of Utah and Grand County to provide the services we offer to our clients. Additionally, we are bonded, with liability insurance specifically covering the pet-care industry.
Do you offer group dog walking?
No, we only offer private dog walks for animals from an individual household. We never walk groups of dogs from different homes together for safety reasons, and in order to ensure that your dog(s) receive our personalized care and the undivided attention they deserve.
Do you offer overnight pet sitting?
Yes, we do offer overnight pet-sitting services in your home or nightly rental and are also available for extended visits at an hourly rate during daytime business hours. Please contact us for more information and to check availability.
Do you board animals in your home or at a facility?
At this time, we do not have a boarding facility, nor do we offer boarding in our home(s).
Why should I hire someone to pet sit in my home versus taking my animals to day care?
Daycare and pet sitting offer distinct approaches to pet care while owners are away. Daycare provides a social environment with group play and supervision, while pet sitting offers more personalized attention, in the pet's own home. While the best choice depends on the individual animal's needs and preferences, as well as the owner's priorities, veterinarians and animal experts agree that many pets are happier, less anxious, and more comfortable with on-site pet care services provided in the familiarity of their own homes.
Why should I hire someone to stay overnight in my home versus boarding my pets?
Many veterinarians and animal experts believe keeping pets in their familiar surroundings helps alleviate the stress that comes when their owners leave the house. By staying in their homes, pets can maintain their diet and exercise routines, while enjoying the personal attention provided by a pet-sitter. This also eliminates the trauma of being transported or housed elsewhere, avoids conflicts with other pets, and minimizes exposure to illness.
What types of animals do you service?
We care for all kinds of pets, large and small! While most of our clients have dogs and cats, we also provide skilled care for horses, rabbits, birds, and other small pets. If you’re curious whether we can care for your unique pet, please contact us!
How many animals can you care for at one time?
Typically, we can care for up to 3 animals at one time and charge $5 extra for each additional pet after the first one. Please contact us if you have more animals in need of our care.
Will the same person always provide pet care services?
Your location, dates of service, other scheduled clients and the level of care required for your pets are all taken into consideration when choosing which sitter is best for you. Most of the time, the same sitter will be assigned to your pets. If for some reason another sitter is required to take care of your pets in the future, we will schedule a meet and greet visit so they can get to know you, your home, and your pets.
What will you and your staff need to access my home while I am away?
When you sign up for services, a staff member will be in contact with you about the various details concerning access to your home and property. Typically, we will need an access code for digital entry (electronic door locks, alarm systems, etc.), a garage door code, and/or physical keys (preferably in a client-provided lock box on your premises), for sitters to use when on site. If you prefer, we can also keep a spare copy of your key(s) at our home office in a coded lock box with numbered identification for backup or emergency purposes.
Do you take care of ANY animal?
In most cases, we can provide the skilled services and loving care your pets need. There may be rare circumstances where we are not the best fit for you and your animal(s). We will assess this together during our meet and greet.
Do you have a referral program?
Yes, we currently offer a $25 credit to existing clients for any referral they send our way (when the prospective client books a service appointment with us). Thank you for supporting Moab Paws Pet Care!